Is there a 1/2 star? Not even sure they deserve that. I purchased a new phone that didn't work properly from the day I bought it. Was told once I sent the phone in the second time that I would receive a replacement phone. The phone was returned to me repaired and worked worse than when I sent it in. When I sent it back they returned it to me "UNREPAIRED." Been a long time user of Samsung products. After fighting with customer service for over 4 months, I may never touch another Samsung product again! Doubt this review will have much impact on their methods but I'm hoping consumers will seriously reconsider purchasing Samsung products in the future as I strongly feel they have no intention of changing their bad attitude and low level of customer care.