Bought a Samsung S21 on January. 6 months later the SIM Card is not responding, and I lost access to use my data, calls, and texts. This happened a week ago. I Go to Verizon Store on the next day and get two separate SIM Cards put in and they tell me the reader is broken but I can try Best Buy (Where I purchased it) and they maybe can help. They called Samsung support with me and they told us to switch out the SIM Card (didn't work) and then told us to do a factory reset. Did that and it didn't work so they told us to take the Phone to UBreakiFix (Samsung affiliated phone repair in my area). For the S21 they can repair the SIM reader and Samsung requires they try that first. Work order went in Sunday, Part Came in Thursday. UBreakiFix was great got it replaced same day it came in and it did not work. Samsung made them run tests that take over 2 hours so they can verify that it is eligible for in store trade in for the new phone. They did and it has been in pre approval since yesterday. It is now Friday, one week AFTER the phone stopped working. Up until this point i understand Samsung having me jump through some hoops before they send me a new phone. I called UBreakiFix today and they say Samsung has not approved the replacement or the instore pick up. I get my Job ID # and call Samsung. I explain how inconvenient this process has been and the 1st two techs hung up on me after asking me to hold to view documentation. I know this because i was on hold and after a while it asked me to give the Support Tech rating, which happens after the call. I called a 3rd time and got a great tech called Rene (he was amazing) and he didn't even hang up on me. He told me that he did not have the authorization to expedite (fair) this situation and was honest that it's optimistically going to take at least 6-9 more days but probably more. I asked him to hook me up with a supervisor and they will call me back as soon as they’re free. So the timeline is this: Sat - Phone breaks - no data, no phone calls, no text Sun - Spend my afternoon going to Verizon, Bestbuy, and the Samsung Affiliate UbreakiFix and my work order is put in and part ordered - no data, no phone calls, no text Mon - no data, no phone calls, no text Tue - no data, no phone calls, no text Wed - no data, no phone calls, no text Thur - They get the sim card reader, switch it out, do a factory reset, and none of that works. Request for an In store replacement - no data, no phone calls, no text Fri - Still not approved for the replacement. Call Samsung support to see if I can get the approval expedited and the first two support techs hang up on me. Third tech tells me that optimistically it will take another 6-9 days. At the end of the day, Samsung's flagship S21 broke 6 months after me purchasing. I jumped through every hoop for the last week just to have two techs hang up on me when i call Samsung Support. I have gone 7 days and optimistically will have to go another 6-9 more (13-17 days total) without data, phone calls, or texts. I will also have to continue to pay for my Verizon data plan that i won't be able to use at all. In a day and age where cell phones are so massively used this process is unacceptable and any new phone moving forward will NOT be a Samsung. After all that negative I want to highlight how amazing Rene, their support tech, was and how great UBreakiFix was. They were the only positives in this whole ordeal.