better service. please. Its embarrassing to think that such a huge company has such terrible costumer service(this review is if you contact samsung directly). The products they sell are amazing but if my product breaks i know that i’m better off just buying a new one instead of trying to get it fixed from your service because if i sent it to get it fixed i would probably die from old age before i get it back. This is 100% not a joke whatsoever. Even till this day i have not gotten my Tv from them. It’s been around 3 months. My Tv stopped working only 5 months after buying it with no damage or over use-age. I was playing a video game on it and just turned off like i pressed the off switch. After trying to get it to work for two days I decided to contact Samsung directly(since i didn’t get a warranty from the store i bought it from because i thought their Tv’s were just that good.) And they said they would fix it since i still have the companies warranty so a week later a service guy comes with a part and says he’s here to fix the Tv. No mind you he has not actually seen the Tv and checked to see what the issue was but already had “the part to fix it”. so 30mins alfred him being at the house he says he can’t fix it and will need to order a new part. during this time it’s been around 2 weeks. this happend again and then tells my i just need a new tv and that they will give my a new one. now fast forward 2 and half months later and i still don’t have the tv. at this point Im assuming they either forgot about it or expected me to go to their warehouse and fix it myself. In conclusion if you don’t not have the warranty from the store you bought it from don’t waste your time contacting Samsung. So make sure you don’t make the mistake i did in thing their Tvs are good because they are not.