Awful company, they do not provide a 1 year warranty, 1 time 1 year screen replacement for the galaxy flip 4g despite the person receiving the documents with the warranty. From my experience chatting with their numerous agents, they are also extremely unprofessional in speech when q customer voices frustration, ie showing an annoyed emoji- they start to make personal comments ie ' 'Don't be mad'- what the heck?! Who has the right to tell you how to feel? Espically if your feeling frustrated from the lack of good service, every person is entitled to their feelings of annoyance from not being heard, and noone deserves to be projected onto with their feelings- ie I was not feeling 'mad' but I have the absolute right same as anyone else, to be annoyed and unsatisfied with horrendous service.( please see screenshots as evidence) They purposefully evade questions about the price of repair even with the warranty, their customer service agents and managers are utterly useless if you have any problems and don't care for customer satisfaction. My best advice for other at this point is simply to please avoid them if its possible for you and don't give them anymore of your hard-earned money by spending it on their products, because they most certainly do not deserve it.