I waited for around 4 months to buy this and when I finally got it, it worked great for a couple of weeks but suddenly stopped responding to the screen anymore. I showed it at the store, they lead me further to the online support for processing the return. I called the customer support next day and they said they can take it back for inspection and will replace it or give some other solution. During the call the representative said that she could not track the serial number or something even after I provided with the images of the packing and the proof of sale, they said that they will ask their supervisor and get back in 3 business days but I did not get any follow up response. After a week when I called again, one of the representative HUNG UP on me in the midst of the conversation. Then the next representative heard me out and said the same things as the first one, I told him that he is just being repetitive but he gave me a lot of assurance that he will get back in three days again but again it was the same thing. Today its been 10 days since last phone call and about a month since first one. There had been no response not even a single email, just phony assurances. For such a big company they have zero customer service and zero values towards their customers. The customer service is way more poor than their product. I used the s pen to teach on my online classes and edit photos for my clients, I told the representatives that how important it is for me to get it fixed because both my businesses directly depend on it and they did not have even a tiny bit of sense of urgency and they just let my complain be ignored due to which I had to suffer losses financially as well. I am very disappointed from the performance of the pen and way more disappointed with the customer service, please think twice before you buy any expensive accessories from this company.