I ordered two phones on July 7th, 2021 from Samsung. Samsung sent the items out on the 8th of July. The phones moved through the FedEx network really quick then once it got to the Jamaica, NY shipping center the items stopped . The phones was suppose to be delivered to me on July 12, 2021. I received a Text message on my phone at 3:37 pm that the driver attempted to deliver this package but customer or business was unavailable. I was sitting in my living room next to the door. I was informed by a neighbor, the FedEx driver got out of the truck place the door-tag on the door. Got back on the truck without ringing the bell and left. Remind you the package is something you have to sign for per Samsung’s policy any item over a thousand dollars has to be signed for. They can’t just leave it in the hallway and go. Which typically in bad neighborhoods they are not suppose to leave packages at all. They are suppose take them back to shipping center and attempt another delivery the next business day or date. The Jamaica, Ny FedEx shipping facility did not attempt to do delivery again at all. My package has been saying the same thing for last 3 days pending on a delivery truck for delivery. No date or time in the description. Since July 12th- July 16. I have been constantly on the phone and chatting through Twitter with Samsung’s and FedEx customer service reps for 5 days. In reality, I’m not suppose to be the one contacting FedEx at all because I’m in contract with Samsung because that’s who I paid my money to. Samsung has been saying we can’t refund your money because it hasn’t been 7 days since the item hasn’t been considered lost or stolen. This item have not moved or been scanned since July 13th, 2021 at 8:24 am. Now the items delivery status is saying pending with no delivery date. The FedEx website is still saying on the vehicle for delivery. I was also informed by a FedEx rep that they in fact is considering it missing because there has been no movement in last 3 days. This is all in writing in my Twitter direct messages. After getting off the phone with Samsung about the policy for a refund, I called FedEx again to ask what the policy is for a missing package and I was informed by a FedEx rep that Samsung can file a claim even though they are doing an investigation in to the missing package since there has been no movement in the last 3 days. Now, Samsung’s customer service rep is saying I will have to wait until the 21 of July to get my money back which is also the 14 day time limit you can return their phones and get a refund for the items you purchased if the items so happens to show up. Yet they are not counting the days of my order shipment as me waiting for my package. The phones has not moved since Tuesday and they clearly see it hasn’t been updated for 3 days. On both FedEx website and their (Samsung’s website)There is no way I’m getting these items since they haven’t moved since Tuesday. FedEx even said they are doing an investigation in to why the package has not moved or been scanned in the last 3 days. I’m going to honest with you, please learn from my experience with this company. Do not purchase anything from them unless you want to be going through what I’m going through now. I’m now going to get my bank involved with the matter because this situation is fraudulent. If my bank can’t get my money back I’m going to DA of fraudulent services because the Consumer of Act of 2015, states if a package is later then the expected delivery date (my package is 5 days late with no updated delivery time. Still saying it’s on a truck to be delivered to me.)that is posted when your order an item from a Seller you have a right to a refund. Yet, Samsung refuses to play by the rules and made their own policy about how the refund should be handled. Also, one of the reps told me that once the package leaves their warehouse it’s no longer their responsibility it’s now the customers responsibility to find a package that I didn’t choose the shipping company for. Yeah, that’s what she said when it says on both FedEx and Samsung’s website that a signature is required for the delivery of this item. I haven’t signed anything stating I took ownership of these phones. Another rep told me that she would give 100 dollars for the items that paid over a thousand dollars for. Which I kindly declined that offer. So please don’t buy anything from them it is not worth it.