Bought a new range on Thursday, installed it and oven doesn't work, only the top burners. called Samsung through their chat and requested a warranty call. samsung has given me info on 2 service providers that never called me, I had to contact them! One said both numbers they had for me we're wrong! It is now the following Tuesday and I still have half a stove. I reached out to both service companies that Samsung sent my info to. One says they've ordered parts already and will set up an appointment in 3 to 5 days when they come in. I had to call for this info as they weren't going to tell me! ALSO, HOW CAN YOU ORDER PARTS WHEN YOU HAVEN'T EVEN SEEN THE STOVE YET? WILL I HAVE TO WAIT ANOTHER WEEK IF THEY ARE WRONG? I also called the second company that couldn't find any info on my claim even though they sent me an email at 8:30 Tuesday evening for an appointment between 12 and 4 for July 20, TUESDAY WAS JULY 20! I GOT THE APPOINTMENT EMAIL 4 HOURS AFTER MY APPOINTMENT WINDOW WAS OVER. AGAIN NO CALL! One more chance or we return the stove. It is a 2 hour drive to return it and we will be swearing off Samsung forever. REAL SHAME AS MOST OF MY ELECTRONICS ARE SAMSUNG. Good products aren't any good if you don't support consumers when there is an issue!