They are the worst company! I purchased a brand new note 20 in March at best buy, after a couple of weeks, I began having multiple problems with the phone, I was told it was a carrier issue, I went to the carrier had everything reset, had them put me in a new network, new tower and paid for a new sim card, I continued having issues with calls, antenna, speakers and microphone, I called Samsung and was told it could be the parts or motherboard and told to go to their service repair center or mail it in, I told them I could not mail it in due to the problem of not being able to be 2+ weeks without a phone so they told me that my best option would be to go in person to their service center which is 90 minutes away and that if they were unable to fix it then they would replace it, I went twice to the service center to waste time and gas, they said they were unable to fix it and to call samsung for a replacement, I called them and they told me they can't help me unless I mail it and wait two weeks for diagnosis and if they can't fix it then they will replace it, they made me waste time and money to have me go around and then tell me basically the same thing again in which they should have told me in th. First place that no matter what I did I still had to send the phone in to them and be without a phone for two weeks, they are unable to replace the phone with out me sending my current phone first. I spend a lot of time and money wasted for no reason, if I wanted a piece of garbage I would of bought a used phone from ebay, I spend over $700 to buy a quality phone and got garbage! And their customer service skills are garbage!