I have been on the phone with the teams they send out for repairs and samsung five times. Things not working washer, dryer, refrigerator ice maker and drawer. First it all went grand one guy shows up but we requested that he must be vaccinated because my spouse has cancer which is now in his lungs. They said everyone is vaccinated. poor guy when i asked him he paused and I said hear the reading why i ask - he then said no I am so sorry to hear but I am not abs understand. He left with ice maker in hand as it was a warranty item. Called back Samsung great service updated my ticket then said we are putting you with a different repair group UBWF. Cool but prescreen saids yes i see warranty for ice maker . let's now get you to try for one service provider same day w vaccine- great guy explain about his family cancer issue right now. Now customer service back in the line you do not have a warranty you will have to pay. I said no no I explained i was just transferred from prescreen to you and yes they saw the ticket said they are ordering part and fir me to give to tech. customer service said no I have to call Samsung again and get them to fix. I just did i said then i called and was just talking to prescreen they once again transferred me to you... groundhog day for hours!!! I finally stopped being so kind and said no you transfer me back to prescreen they know where to look. I am shocked truly to be told all our reps are vaccinated (lie) and put my husband at risk and now this? With me being kind. trying to explain every time we come home from hospital i need to now sanitize his clothes - Covid in Miami is back. This is the very first negative review i have ever written and yep i've been on hold now for 12 minutes. Do you think he transferred me or gave up? Samsung yes good the companies they hire out- horrible!!!!!