I have used Samsung products both in the UK and abroad. Until now, I have been a happy customer. However, that has now changed. We bought a fridge/freezer directly from Samsung online.The model in question is the RB7300T 4 Series Frost Free Classic Fridge Freezer with All Around Cooling. The appliance was delivered on June 29th 2002 and completely stopped working on July 28th. I immediately contacted Samsung online via their chat option (after trying their online troubleshooting advice which failed miserably). I told them that I was appalled by the performance of the product and that I wanted a full refund. The next day I contacted Martin Dawes, the Samsung repair company. They informed me that the problems with this model are well know and that they would order the replacement parts and effect a good as new repair the following Wednesday. I advised them that not only was the f/f not working, it was constantly sounding an ear splitting alarm when plugged in! Again, they repeated that this was a known fault. I then contacted Samsung customer service and spoke to Gabriel. After numerous conversations, he stated that the machine could not be refunded as it was out of the statutory 28 day refund window! He promised me that the f/f would be repaired to the highest possible standard and he offered a £50 shopping voucher as compensation. My advice is do not buy this appliance and check that if you do buy a Samsung appliance that it has no known manufacturing issues!