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Josh Powell
Mobile phone repair service absolutely dreadful. Phone sent to Samsung repair service via JB HiFi - took 3 weeks before they said they couldn't/wouldn't repair because of water damage. Couldn't contact anyone in the repair team - JB HiFi had the same problem - we had no communication during the whole 3 weeks. Phone was sent back with scratched all over the back - phone is still usable (just microphone socket not working) but completely damaged on the surface - no way of contacting Samsung repair. Will never buy a Samsung again. Dreadful customer service.
3 years ago
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Samsung has a 1.2 average rating from 4,362 reviews

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