Bought a house with with all new Samsung appliances. The fridge/freezer stoped working. The first tech said it was the compressor and that it was covered under warranty but he had to order the part. A tech came a week later without the part and said it just needed to be charged for $300 and that nothing was covered under warranty (two months ago expired). He said that charging it was only a temporary fix. Then he said he could do it for $200 if we went outside of Samsung and cancelled the ticket!?!?! Super angry that the quality of the product didn’t last longer than 5yrs, and even more upset at the service provided by the techs. Oh and btw, don’t plan being able to get ahold of any real manager or customer service agent on the phone. Horrible experience.