Extremely Poor Service & Lack of Transparency I am extremely disappointed with the service I have received from Sandicliffe following the purchase of my vehicle. Within two months of ownership and having driven less than 300 miles, an engine warning light appeared on my dashboard. Concerned, I took the car to a local dealership (Sandicliffe is a 45 minute drive for me) for a Vehicle Health Check, which flagged £1,600 in urgent issues and £700 in advisories. The dealer informed me the vehicle wasn't safe to drive, and were shocked that Sandicliffe sold the vehicle with such damages. This was extremely concerning given that my 8 month old daughter had been in the car with me numerous times since purchasing the vehicle. I raised these concerns with Sandicliffe, and Martin Hines (Service Manager) assured me that a thorough Vehicle Health Check would be conducted so they could assess my vehicle themselves. However, the entire experience has been frustrating and unprofessional. Despite being informed that my vehicle was ready for collection, I was given no documentation detailing the work carried out, no Jobcard, no Service Invoice, and no formal Vehicle Health Check report. This lack of transparency is deeply concerning, and I question whether it is even legal to withhold such records. I was left with no clue as to what work had been carried out on my vehicle, or the results of their own inspection (vehicle health check). To make matters worse, when I requested copies of the original prep and reconditioning records from before the sale (I wanted to see whether any of these issues were identified), I was told they had already been archived, despite the fact that I purchased the vehicle less than two months ago. This raises serious concerns about how Sandicliffe manages and retains customer records. I have no doubt the records exist, they simply wanted to withhold the information from me. I was also promised a call back from Martin, which never happened. I was informed it had been escalated to management and would receive a call back before the end of the week, this never happened. The complete lack of communication, failure to provide essential documentation, and overall disregard for customer concerns have left me feeling misled. This is not the level of service I expected from a dealership of Sandicliffe’s reputation. I strongly urge management to address these issues and improve their customer service. Based on my experience, I cannot recommend Sandicliffe and would advise others to be extremely cautious before purchasing a vehicle from them. They're nice as pie until they have your money in their back pockets.