Vehicle sold with one key, but promised new key asap, key arrived so I drove to the dealership, 2 hours later they said couldn’t do because they needed the V5! 1: you sold me the vehicle! 2: why does it take 2 hours!! Drove up the following Sat morning, kept over an hour, they said Germany had an internet problem, Absolute Shambles. The worst thing for me was, I had returned to Sandown based on the salesman’s promises of Professional guidance, Service and trust (I had a bad experience with Mercedes on the coast, so these are big issues for me) turns out the Salesman is a smiling assassin who, when questioned by his bosses, lied to them as well. He advised me to scale down my annual mileage as I was paying Mercedes too much money, it won’t affect you as long as you don’t walk away from the car. Suckered!! I thought I was taking his professional advice but now have to alter my contract at a heavier cost or get clobbered at the end! My fault for trusting him, beware the Smiling Assasin at Sandown Mercedes.