I would rather it be -11 stars because I have been in a hamster wheel since COVID19 started in March with this company. They out source services and they simply sux at getting paperwork done. My paper work was lost by the requesting agency, and Santander decided to pile on to the complication by being a pain in my a$$ trying to get the paper work needed to proceed. E V E R Y T I M E I call I'm given another obstacle by Santander to complete before I can receive paperwork needed to register my vehicle in another state. I'm on hold for hours and no body seems to know what to do, nobody cares that i'm paying for a car *8 months* for something that I can't drive and can't register. But I bet as soon as I stop or miss a payment-they call blowing my phone up, sending emails, texting, contacting people about when can I get my payment in. No one there cares that you have to "figure out" how to get to work walking past a car that you pay for but can't drive. They say we need this from you. I do it. Now we need this, I do it, Now get that, I did. AND NOW THEY'RE TELLING ME THAT I NEED TO RE-DO BECAUSE THEY CAN'T FIND NOTARIZED PAPERS FUKKKKKKKKKKK an I supposed to do and another payment is due mid month. Explain that