My partner has been trying to add me as an additional card holder on his credit card. The level of sheer incompetence is astonishing. We have made so many phone calls we have lost count. When you ring they say it has to be done in branch. When you go into the branch, which we have now done FIVE times, they say it can't be done in branch, we have to ring. So we ring....... We lodged a formal complaint which was investigated and resulted in the branch manager basically calling us liars about visiting the branch. After looking at the CCTV camera we were quite clearly seen in branch that day paying in a cheque and handing over a driving licence which the camera shows being photo copied. To this day we have had no apology, no explanation and still no card! They have however given us £75 compensation which is not what we wanted but seems to be how they resolve issues. Their ambivalence is breathtaking. Today we have had a letter from the Head of Complaints saying that the situation is now resolved, I assume because we accepted the £75, but as we still have no additional card even that information is incorrect. They clearly have no coherent processes in place and their staff are not trained sufficiently to be able to advise customers. We are now going elsewhere.