I am the victim of identity theft and criminals are using my personal details to open accounts and credit cards in my name. Santander did no proper checks and happily opened the account (the only account that was fully opened out of 13 fraudulent applications). Each time I call them and speak to some customer "service" agent (after waiting one hour) they basically tell me they don't care and that it can take time to resolve. All other banks have resolved the fraud, removed searches from my credit report and reported the fraud to Cifas but not Santander. They seem to collaborate with the criminals and not support the victim. The last customer "service" agent was so rude, I could not believe it. And the guy could not even speak proper English! This firm is a threat to consumers and should have its banking licence revoked (if only there was such a thing like regulations in the UK)....