I’m not to happy with this bank at all. Just 2 business days away from a vehicle loan payment coming out of my account. I went into my checking to see how much money was in account and I recognized that I was going to be short on funds due to life insurance policy that I have took little more than $100.00 that I have did not let me know that they are taking that much money out. I was hurt because of this for I just make ends meet. Check by check. So I contacted Santander bank about this and told them the situation what happened and I was told the payment for the vehicle payment was locked in and they don’t think they can stop the payment on going through. I was told that they usually lock in a payment to come out of my account 3 to 4 business days before the payment is due. I was told there is a $80.00 service charge for a late payment and that I will make the vehicle payment in 4 days for I get payed. I was also told the person that I talked to that they will try to avoid the service charge and if I did get charged that I just phone back and they will refund the $80.00 service charge back to me. Guess what I was charged and I did phone back about it and spoke to the same lady from the beginning of this and she told me that the payment was late and that is why I was charged. You tell me that you will have the service charge removed and when I do get charged you tell me that the payment was late even though I contacted you 2 business days ahead before the payment was due. My other bank understood my situation why couldn’t you.
As soon as this loan is payed off I’m no longer going to bank with you.
2 years ago
Santander has a
1.4
average rating
from
551
reviews
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