Santander’s core values of incompetence, inefficiency and unhelpfulness (current Santander Trust Pilot rating 1.4 out of 5) are followed to the letter by their Stratford branch. In November 2021 I had to travel across London to the Stratford branch of Santander to meet with a bank representative in person (first available local in person appointment was three months wait, February 2022), allowing them to check in my presence, copy and then file all the documents for my Parent’s LPA. They then lost or mislaid half of the paperwork. Caring for end of end-of-life parents while having to negotiate Santander’s incompetent bureaucracy was an unnecessary extra stress.