Many of the customer service representatives who answer 1-877-768-2265 will outright lie to you to get you off the phone or put you on hold and then hang up. I have one simple transaction pending that is taking weeks due to their exceptionally poor communication skills and customer service. I made at least ten phone calls to inquire about the transaction’s status. The last five or six phone calls, including two today, started with “please do not hang up on me.” Despite my pleadings, the representatives hung up on me immediately. Unfortunately, it is impossible to get past them to speak with a supervisor who can help with your problem. The only reason I scored Santander a 1 was because 0 was not an option. I am looking forward to never doing business with Santander again.