The worst bank you could ever bank with, I have never seen any organisation putting you to one colleague after the other. I was told by one rude lady I did fraud on my account. I asked her okay justify and give a response to me as the only transactions that have come through is from the insurance company and I have bought a car. Because of Santander not giving access to my accounts I could not pay my penalty charge for my old car. The penalty charge has now gone up 3 times my rent of 525 couldnot be paid with my weekly salary so I had to ask my friend. On Thursday night I ask Santander can I have £20.00 for fuel and £20.00 as I have gone my over my overdraft. I raised a question that in 2 weeks I wont be paid my weekly salary and will have to wait 4 weeks for my wages to come there was no response. I went into branch and they said my complaint wasn't registered. I phone up they say my complaint has been registered. When the complaint was registered I had no reference details of the complaint. Honestly please do not bank with Santander they are troublesome. I said I gave a 29.00 to my gym and nationwide refused the payment and let me know why and not block the whole account. Santander still think it is funny to cause people stress. They think the customers have heaps and heaps of time to sit on the phone to get complaints resolved. Once again people please don't trust them Date of experience: 12 August 2022