Applied for a savings account at the start of October - 2.75% easy access. They emailed to say they had approved application and would be setting it up, then didn't hear anything. I chased it up and they said they had dropped the application as they had taken to long to proccess it! Like that is my fault they cant sort themselves out! And now they wont offer it anymore, they have downgraded it to a 1.8%. Really wasted a lot of time and I could have put my money elsewhere if only I had known they were such liars and time wasters. A good mind to take my current account to a different provider.