Horrendous bank. I deal with all my elderly fathers affairs as he is Reg.Blind. Trying to get Santander to recognise that fact and offer any help is useless, I don't think they have any policies in place to help the aged, disabled, blind etc! My father lives alone 60plus miles from me, so I set up an online account for him and operate it myself for him. Anytime he needs to do anything or know whats in his account I do it for him. Couple of years ago he needed to make a large payment via the solicitor for a house purchase. Brought him down to my area, took him into a Santander with every possible proof they could ask for including the solicitors letter requesting the amount. OUTRIGHT FLAT REFUSAL TO HELP. Sent us home to do it online. Now, once again, he is selling his home which will takes months as usual but meantime wishes to buy a mobile home he's seen. I have tried to transfer £25k to my account and hoped to do three times, which I would then add another £40K of my own money to pay for this until he gets his house money through. BLOCKED! I have meantime sent everything through to prove LPA that I have , again they are putting every single obstacle in my way instead of helping and accepting. They send emails out that you aren't able to reply to, so have absolutely no chance of explaining the situation to them. FIVE DAYS NOW, AND STILL THEY HAVEN'T OK'ED IT. MEANTIME WE WILL LOSE THE HOME HE HAS SET HIS HEART ON. FIRST CHANCE I GET I WILL MOVE HIS ACCOUNT TO ANOTHER BANK. If I have sent the letter of LPA through, along with my passport etc it should be dealt with immediately!