My mother was withdrawing cash from the ATM located inside the cricklewood branch. Someone took the cash as it sat in the machine without my mothers knowledge, once my mother discovered this, she notified the staff that her money had been stolen to which she was greeted with no assistance what so ever, no one came out to talk to my mother, no one called the police, no one reviewed any CCTV to see what happened. My mum is over pension age, and is a vulnerable individual and it sickens me that no one offered to help or assist in this matter when someone is quite clearly in distress. The only people offering my mother comfort were other customers. This is an absolute joke.