Customer Services Failure I have been with Santander for many years, and it wasn't until I recently had a bad experience with them that I came to check out other reviews and then realised how bad their customer services are. Recently whilst out of the country for 3 months £311.00 was removed from my account by what they call "Future Dated Payment" I had paid for home insurance with my visa card and the company concerned "One Call Insurance" tied me in without my consent to annual payments. The next year I took out a policy with another company and whilst out of the country discovered that Santander had paid out this £311 to the first company without my consent. On contacting Santander I realised they could not care less, the attitude was "hard luck you sort it out, your problem" Whilst communicating with them I became very aware that they had encountered many similar issues before and had failed to address those issues or warn customers of those issues or consult and ask if the payment was consensual. I took their advice and recovered my money myself and in taking Santander to court recovered all outlaying costs myself. Goodbye Santander Hello TSB