The worst company do deal with when it comes to customer service. I have talked to a dozen people in this organization to find out about getting a payoff amount from the date of my accident, some say they can't do it at all, some say they will send me a link to obtain it, which they send but doesn't work, some say they will have it sent over by end of day. Three weeks later, still do not have it. Insurance company totaled out the van, sent a check to Santander, they said they never received it, called my insurance company and told them they had to go through a portal, then denied that they told the insurance company to do it that way. Insurance company figured out how to submit it via the portal, did so, and payment still has not posted. I called and Santander said it would be 5-7 days to post. I called again on day 5, they said it should be posted by COB that day. I called again the next day because it still had not posted and was told that it would be another 5-7 days. No worries to them as they keep collecting the daily interest that is accrued every day that this is not paid off. Two months and still trying to get this resolved. Needless to say I will NEVER use them again. I would give them ZERO stars if it was possible.