Called on 6/28/24 to get copy of cancelled check from January 2023. Was told it would be emailed within 3 business days. Called 7/3/24 to check on status of my request but now being told it's "under review" for a "resolution". Was not allowed to speak to supervisor and was told I'd have to wait an add'l 5-7 business days before the "back ofc" could reach a "resolution". This is the ABSOLUTE WORST Bank to deal with especially if you live in a State where they have no branch offices. This is not an isolated problem. It is systematic of the way they do business. After almost 10 years of trying to deal with them I AM DONE !!!!!!! The telephone representatives were kind & apologetic but useless.