I've been with this bank for over 20 years without too many hassles, until recently that is. In the past 6 months I had 2 alarming issues that happened, now in which there is no looking back. In attempting to open a savings account a few months ago, I transferred $1200 from checking into savings. The next day that money disappeared. It wasn't in checking or savings. I called the bank and got a "Well, I've never seen that before! I'll have to transfer you to our customer service line." I was first told that I spent the money and that's why it wasn't there. When I profusely argued that that was NOT the case and proved it through the transfer history, he put me on hold. Upon return he told me, that for some reason, the transfer was being treated as an outside transfer and the money is currently in a cloud somewhere but should return in 5-7 business days. I'm in customer service myself and I know things happen, right? So long as the money comes back, all will be well. It did come back after 6 day. All is forgiven but not forgotten. Then just recently a new debit card was issued because mine was about to expire next month. Problem is, they turned off my debit card without warning before I even received the new one. So, once again, I'm calling customer service to find out why, why, why did they shut down my card when I have yet to get the new one?? First guy told me that it was completely normal and standard practice to do this. When I called back, next guy told me that I activated my new cc which is why they turned off my old one. How in the world can I activate a new card without having it in front of me? Don't I need the 3 digit code on the back and the new expiration to do that? Once again, I'm being told it's my fault when I know that it wasn't. Every time I called, I got someone different with a different answer,. So right now, the only way I can get money out is if I physically go to the bank or use another credit card, which I'll have to pay interest on. Frustrating as anything I've ever experienced. Time to change institutions!!