Change of mandate for a business account. A nightmare process. Still not approved after 10 months! Documents lost; inconsistency in advice; giving me the wrong name; taking a complaint from one of their business advisors on my behalf!!; having spoken to 4 or 5 business advisors today told they can’t discuss the account with me despite the fact I’m a Director of the company and have sent 3 change of mandate forms and 3 copies of my ID! Branch lost paperwork which was meant to have been faxed to the business team! And the mess continues!! Do they read these reviews? I doubt it