I've been scammed by a company that no longer exists and only did exist to scam consumers. I reported the issue to Santander hoping to active a back-charge procedure and get my money back. I tried reporting the issue on the app but the app was out of order at that time - a common occurrence with Santander. I phoned the help service and reported the issue. The call was successfully logged but in the two and a half weeks since then, I've received no word or update. I was assured I'd be updated within a week of logging the complaint. This coupled with the constant problem of the ATMs being out of service and the fact that I've previously been scammed with Santander providing no assistance has left me no choice but to take my money elsewhere. Would strongly discourage anyone from considering Santander.