This company is an absolute disgrace. I was recently scammed out of £365, now I know it was my fault but Santander were as much use as the plastic frying pan. I reported the scam within minutes of realizing I'd been scammed they asked for details and said leave it with us. A couple of days later I phoned them and they said funds had been secured. After a couple of weeks hearing nothing I phoned again at which point they told me they were waiting to hear from the recipient bank and I should not have been told funds had been secured. Anyway it is now almost three months on and when I phoned two days ago I was told my case had not even been allocated to anyone but would be within the next 30 days. They are a complete waste of time and I shall be changing banks asap. Steer well clear of this shower.