Same as anonymous below. Transferred large sum to my wife, Wed last on completion got a 'transaction successful'. Wife checked account and not in her account. Went onto my account it was 'blocked' I rang and ended up with security saying I needed to go into a branch to lift, after screaming and shouting they lifted the block and told me to send it again. Went on line and did the transaction again and got 'transaction successful' again. The transfer was funds toward a motorhome that we were travelling 300 miles to view and buy (after months of looking) hotel booked etc. She checked her account, you've guessed haven't you ? yep no money. Went onto my account on line, guess what yep right again 'blocked' rang up, got security again and spoke with a manager (A Mr Pratt ☺️) He advised 1- Automatic System stopped payment on first occasion. 2- Their System flagged it and not done with any check. 3- No explanation why I was not told the money I thought I had sent was blocked without telling me. 4- He stated on the second occasion the security dept should have done the transaction, with no explanation why they didn't . 5- Given the second transfer failed I asked why, to be told it was done automatically. I asked how the hell do I do a transaction then, no answer, why wasn't I told, no answer. Just I am sorry. I lodged a complaint two days later acknowledged. Summary, account still blocked, no transfer, hotel booking lost, motorhome lost, all because of this pond life called santander. I am issuing proceedings for losses, damages etc. I am going to a branch on Monday to close the accounts. My advice stay away from these cretins, they will reek havoc cause mountainous problems and don't give a monkeys