Without doubt THE WORST BANK I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.!!! I was recently interrogated OUTSIDE my local branch when I went to effect a transaction that wasn't possible to complete from home. I was told by a member of staff outside the branch that my transaction was Non Essential and that I should stay at home. When I explained that I was also needing to collect a prescription for a 96 year old whilst out I was further criticised and told "You can get prescriptions online you know". I also needed some food shopping but here was no reply to this. This employee I might add was patrolling up and down a line of customers WITHOUT any form of PPE, not even a face mask. I raised a complaint following my experience but Santander decided to close it without speaking to me. The way I was spoken to in the street, in public, in front of several other people was totally unacceptable. It felt like I was living in a regime led Country, being questioned in the street and judged by an employee. I'm not surprised by the number of poor reviews this bank receive, in my experience they are justified.