I have been trying to sort out my late daughters account for the last few months. As they froze her account whilst waiting for probate, I got text after text reminding me that her mortgage had not been paid even though they had been informed. They could not take the mortgage out of her money held as it was a secure loan even though less than £4K on the mortgage. Grant of probate was submitted and money supposed to be released 7-10 working days. That time has now passed and on calling today was told they have only just received my letter from the mortgage dept and it is going to be another 7-10 working days until the money is released. The fact that I have bills to pay out of the estate apparently means nothing. I am not impressed with them at all. The whole journey with Santander from start to finish has been a nightmare. I would definitely not recommend.