Absolutely terrible customer service. They seem to be completely unable to pick up customer phone calls, the mobile app is useless and the online banking, more often then not, does not work. When you eventually do get to speak with someone they cannot help and have to put you through to another department with another on-hold long wait. They've even started charging for bank accounts! Just tried calling them again, after being on hold for nearly 1 hour, they cut me off!!! I would urge anyone who is with Santander to leave immediately, they have absolutely no interest in their customers and do not deserve our business !!!