Absolutely disgusting service. Been a customer for 8 years now. Wanted a personal loan. The application would not go through online. Went to the bank, the bank could not help me and I asked for a number. Rang the number just in last hour, wrong department, then waited and got put through to another wrong department, then yes you've guessed it, another wrong department, followed by an external car insurance department who then sent me back on my way to where I started my initial call around 30 minutes early. Dont get me wrong all the caller were polite and apologetic but that wild goose chase just simply unacceptable.