Arrogant, inefficient and inept. I recently wanted to transfer my Mothers account (for whom I hold Power of Attorney) to Santander who I already bank with. This I found out was not possible to on-line or over the phone, however despite the covid-19 restrictions the telephone operator booked an appointment for me at the Farnborough branch. When I arrived at branch I was told that I had got it wrong, even though I am completely sure I did not, and ended up in an argument with the manager on the pavement outside the branch in front of other customers. Why inefficient: If it had been possible to do this on-line or over the phone with me posting the PoA to Santander this would not have been a problem. It may be that this was possible to do and the operator was not aware, he did after all ask that I brought my 98 year old Mother with me so he obviously had no idea what a PoA is. Why Inept: Beside the fact that I was told I could have an appointment when I could not, the appointment was booked to meet someone named Daniel but when I arrived I was told that Daniel had not worked that this branch for months. Why arrogant: Over the years I have often found Santander to be arrogant, but the manager on this occasion surpassed anything encountered before. Santander has lost all my business, and with an 83% one star rating on Trust Pilot I wouldn’t be surprised if many others follow suit. There are better banks out there with better interest rates, and it is extremely easy to move accounts these days from the comfort of your home – providing it’s not a PoA account.