Having been a customer for years I'm disappointed - ordered £150+ with of bulbs in total and an order for a 90 bulb collection was not delivered (although all paid for). Now told that that collection is out of stock... spent a month preparing ground for it. When I contacted them the first person I spoke to didn't seem interested - not even an offer of a refund! Value of bulbs is 46.50... called again and wanted to know how they are going to resolve it. Apparently 'someone from senior management is going to call me'. I hope so. Its put me right off after so many years.