This company has a truly baffling approach to customer service. I ordered some live plants that were due to arrive in mid-September. They arrived a month late, and there is literally zero communication from the company about why that was or when my order would arrive. I called them up (twice!) and was told by the first person: "We did send you emails notifying you." (They most certainly did not, and yes, I checked my spam.) The second time I phoned to chase my order I was told they "turned off" the notification emails .... ? They wouldn't explain more about that. Neither of the people I spoke to seemed to register any issue or problem with the fact I was using my own time to chase an order that was a month late. I understand that sometimes live plants may not hew to a pre-determined timeline, but notifying your customers of when that my be is quite literally the least you can do? Don't waste your time (literally) with this company.