Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. Two months later they were still showing as 'Awaiting Dispatch'. After 3 separate phone calls during this time I had been told they were held up at customs/ staff illness/returned due to poor quality etc. etc. Not surprisingly I am still awaiting a reply to my e-mail requesting information on my order from 9 days ago. On 23rd. November I had an e-mail saying my order was being dispatched but on reading further it was clear that only part of the order had been shipped and one gift box was still 'Awaiting Dispatch'. Today when I checked My Orders to see any progress I was amazed to find it showed the payment for the outstanding box of bulbs had been refunded - without any notification, explanation or apology. If I hadn't checked on the website I would still be waiting. What a shambolic way to do business and a total lack of customer care! It really feels like 'take the money and run'. At no time between ordering and finding out today that part of my order had been refunded did I receive any notification from them updating me on delivery times/ apologising for the delay of almost two and a half months or even letting me know that they were unable to supply part of my order and refunding me. They really need to get their act together and sort out their supply chains, their advertised delivery dates and most importantly their communication with customers. It is not enough to have a flashy brochure, their service needs to match it. In this case particularly, as on previous occasions I feel it has fallen woefully short and they have lost one more customer for good.