My orders have all been delivered via Canada Post in a timely manner with tracking capabilities...and thank goodness, because honestly, I can't WAIT to receive them!!! :-) They arrive, carefully wrapped in tissue paper + a sticker and with a lovely hand written note!...everything is recyclable. Online communication has been prompt and most helpful as well. I LOVE the beautiful silk & linen pieces I've purchased thus far. I further appreciate all the global and local causes they support. It's wonderful to support small businesses making HUGE impacts♡ One day soon I will make the 4.5 hr drive to SHOP in person!!!