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Bruno Machado
Do yourself a favour and buy elsewhere! Bought a car from this garage back in February and it was and is still the biggest headache I have ever come accross in my life. Please remember that you are not buying a £20 toaster that you can replace for another one, but you are making a big financial investment when you are buying a car so you want to ensure you are buying a vehicle from a trustworthy and approved dealer which will give you far more protection than this dodgy garage! This garage isn’t even registered with The Motor Ombudsman which helps you resolve any disputes with garages should you come accross any issues https://www.themotorombudsman.org/consumers , please check for yourself you can check if this garage is registered with them on their website. Why would they reguster with them if they do not trade in line with the regulations in place to protect us the consumers. With regards to my experience, while you are in this garage they will not let you buy a vehicle unless you buy the warranty they are selling. Please be aware that this is illegal as regulated products such as the warranty their sell should not be mandarory and forced into people to buy! Secondly they will charge you £199 for a 180 point check to ensure the vehicle is in good order before you buy it surely they should be doing this (not). Anyway, with regards to the car and depite their “thorough” 180 point check that they don’t do but charge you for it anyway, I expericed the below in the first 0 to 6 months: - Timechain valve had to be replaced, vehicle broke down on the motorway engine light came on - Cruise control not working - Car sold to me with nail on tyre, this was diagnosed by an independent company and they found rust on the puncture which suggested that the nail had been there from purchase - Issues with the Antenna on the radio system - Car shakes when the air conditioning is on - Driver side window buttons not working - Car sold spare tyre cannister out of date - Upper break LED light not working - AND NOW THE CAR WON’T EVEN START UP AND IT HAS BEEN SAT ON MY DRIVE FOR 2 MONTHS Contacted Sascron with the issues as I wanted to give the car back they rejected it and told me to go though the warranty which doesn’t cover all the costs for repair. I have been called a liar, asked how old I am when I said that I was forced to buy the warranty by a so called Callum who was really unhelpful and a really rude lady by the name of Michaela! Spoke to some guy on the phone from Sascron who offered an exchange for the car for another one for the market value of the car rather than what I paid! What an absolute scam, so I paid 10k for a faulty car and they would probably only offered me 6k! I let you be the judge of that. Luckily I purchased this vehicle on finance and im liaising with the finance company and the financial ombudsman who are looking of ways to resolve my complaint ! STAY AWAY FROM THIS DODGY DEALERSHIP AND BUY YOUR CAR FROM AN APPROVED DEALER SO YOU DONT END UP WITH A CAR THAT DOESN’T WORK IN YOUR DRIVE. They will most likely try and defend themselves with lies under my review but do your self a favour and don’t listen to them!
2 years ago
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Sascron Car Supermarket has a 1.5 average rating from 20 reviews

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