As so many others, we have had extra problem dealing with a death in the family. Even their so called security fraud team go out of their way to stop you moving money out of Nat West. Three transfers to a new high interest account blocked in the same name, held hostage until you answer a whole list of unnessacary questions, which is the real purpose of the block (collecting your personal data) along with making it nearly impossible take your money out. Asked to speak to a manager, they hung up, asked another to speak to a manager transferred me a random person. I asked for a manager again was told one would call back within 48hrs, did not. Asked again, a pretend manager called back and basically told me, you will shut up and do as you are told. So this is why Bankers bonuses have been sky rocketing again! grateful I reached out to M E R S E Y H I P .C O Mand they were able to get my money out.