the service i received on my initial application was diabolical. Satsuma had entered incorrect information following my house move and because of that they told me i had been declined and to check the credit reference agencies when the error was entirely their fault i failed because they had entered my address incorrectly they were clearly in breach of the DPA & the new GDPR. The interest rates are extortionate to say the least as a publicly owned company (owned by Provident Financial) they have a wider duty of care. Provident seem to get through a number of chief executives lets hope the recent appointment has some common sense and an understanding of some sort of civic duty and can repair the damage caused