Laptop arrived on Monday, mousepad was dead. Called Asus who confirmed it was a hardware issue and to send it back. Laptop picked up on Friday and delivered back to Saveonlaptops the following Monday. It is now the Friday after and it still hasn't been booked into the workshop. I cannot have a refund / credit note until it is booked in and even then it can be upto 7 working days before a decision is made. Told them to leave a note on the system I do not want the laptop back as I now want a refund rather than waiting another week or more to get a replacement from them as that is an unacceptable length of time. Off to PC World to pick up a new one now.