I ordered a Grade A product described as in very good condition, on arrival there was a deep scratch on the screen, I immediately contacted Customer Service, I sent photos and I requested a return. It took over 24 hours to reply, they failed to send shipping label yet claimed it was attached to the e-mail and they then failed to respond to telephone calls or e-mails subsequently, I have now returned the machine at my own cost. Upon further investigation directly with ACER it transpires that the laptop was already over 12 months old and had already been repaired by them - all this for a £20 discount against original list price? Very poor value and I now await my refund.