I ordered an Asus Transformer Book T100TAF-W10-DK076T for an elderly friend specifically because in the description it states: "Integrated Dual Webcam with Microphone", which is confirmed by the photos of the product which clearly show a camera in the front & back of the screen. When it arrived it only had the forward facing camera which I queried with customer services. I was informed that "Integrated Dual Webcam with Microphone" actually means one webcam integrated with the microphone. When I responded that in that case the description should read, "integrated webcam & microphone" and that the photos clearly show a camera in the back of the screen I was informed that yes, that was the one webcam referred to. When I responded that the photos also clearly showed a forward facing webcam I was informed that, " I have double checked with both the product manager for this item and with our technicians and this item has not been miss-listed" & asked to return the item for a refund. To be clear, my issue is not with the product quality, which is very good, but by the fact that, in my view, it is misleadingly advertised & described and with the obvious attempts by this company's customer service department to fob me off with a number of implausible explanations & excuses. Check it out yourself & tell me if I'm wrong because it's possibly me who doesn't understand written English.
8 years ago
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