I have bought 2 laptops from you last year. These both arrived on time. However, I purchased the 2nd laptop as a Christmas present for my son who lives apart from me. I paid extra for the Norton antivirus. I assumed the Norton program had been installed with the other apps in the computer. It was only some weeks following Christmas that my son lost the use of the computer through a virus. It was only at this time that I realised that the Norton antivirus program had not been included in the package. I checked the computer and there were certainly no DVD disc in the parcel. I called the company highlighting this fact, but got no sympathy or help as to something which was your mistake. I am really dismayed at your lack of understanding and lack of customer care. I will certainly not be dealing with you again in the future.. yOU DO NOT DESERVE LOYAL CUSTOMERS