The website was great as with products they offered, but the delivery service was absolutely out of this world and the best service I have ever received, however! when the lap top arrived it worked for 1 day prior to switching off and never booting up again. I found it a real struggle to contact anyway as the hours are from 10-5 from customer returns but they delay you from proceeding straight to returns you are forced to wait a day at a time before you get instructions of how to return. That's a great tactic if you try and force to product to expire the refund period. Samsung offered a awful service and attempted to get a delivery to a shop to get it repaired until they were caught out by my knowledge of the law then they accepted that I could get it exchanged but refused to talk refund, give me the full name of the handler and failed to back up the conversation with a email. I am currently awaiting a response with regards to the saga but now feel badly let down. Mainly as a result of the Samsung team I was asked to contact but also the delaying tactics used. I still wait to see how this will be resolved prior to considering my options.