I had ordered this relatively late at Christmas time after spending hours reviewing various options. Save on Laptops were brilliant. Their customer service section were very helpful. The Laptop arrived within 48hours. When my daughter opened it at Christmas the power cable supplied had a 2 pin power lead unsuitable for the UK. I managed to find a travel adapter & charged it up. The screen also kept freezing when using the internet and the configuration of the keyboard incorrect. I telephoned the customer services after Christmas, they were very helpful without being patronising at all, as the problems were easy to remedy if you are computer literate! I received a new power lead within a few days, I was advised that the problem ref freezing was probably due to my internet speed etc., (which was the case & now remedied) & the keyboard was simply configured for the US as Microsoft OS which simply needed changing to UK in settings. The actual laptop is great, very good value for money, has a good spec for a 12 yr. old gamer, for half the price of others. The components are branded i.e. the graphics card etc., it has the latest windows OS, an excellent memory capacity and a blu- ray DVD player. The only negative is that Norton security, which I had specifically not requested, was preinstalled, this actively prevented the free Microsoft security from working, even after its free trial period had expired. It had to be completely uninstalled, and the laptop reset before I could get MS security to work. Other laptops with a similar spec were several hundred pounds dearer. I hadn't heard of HASWELL so I researched them through the PC review sites and am very happy with my purchase and couldn't fault SAVE on LAPTOPS, which, if I'm honest was a little dubious about as online etc. I would recommend them to anyone.